About the Role
The fundamental goal of Product Operations is to maximize products on a global scale. Product Operations works closely with cross-functional partners to surface needs, prioritize, test, launch, and iterate on products. This role is focused on customer and internal AI Products. This role will own the strategy and implementation regarding the use of Generative AI / LLM/ conversational AI products spanning the Uber Customer Service ecosystem
What You'll Do
- Project manage launches for products globally
- Design and implementation of best tools, processes, and operating models for membership product launches
- Develop a solid inbound strategy for bugs, features, and partnerships
- Advise product teams on the impact, feasibility, and prioritization of features
- Surface and advocate for critical insights from the business to advise product roadmap and strategy
- Define the operating structure and processes
- Lead a community of strategic leaders, globally, to encourage a significant impact on the business
- Maintain regular communications with key team members across the org
- Ensure functional partners are aligned on key objectives for the program/product
- Advise product teams on the global feasibility of products throughout the product lifecycle
- Develop an end-to-end product rollout plan, and project-manage implementation
- Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc) to prepare products for launch
- Track core business metrics related to the product
- Create playbooks, trainings, and supporting documentation for product features
- Work with engineering teams to define test cases, lead bug bashes and enable smooth launches
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Basic Qualifications
- Minimum 4+ years of experience in Program / Product Management, operations, business consulting, finance or have worked in a similar analytical role
- Experience with generating insights from large data sets
- Large-scale, global project / program management experience
- Ability to work cross functionally with global stakeholders & teams
- Ability to use data to inform, influence, and support critical decisions
- Experience leading projects end to end and ability to build out new strategies
- Bachelors Degree Obtained
Preferred Qualifications
- Prior experience working on global projects, or in an international setting
- Strong communication skills, ability to lead meetings daily
- User or market research experience
- A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
- Ability to foster collaboration and facilitate teamwork
- Effective prioritization and documentation experience
- JIRA, Tableau and SQL proficiency
- 1+ year experience working on GenAI projects
- Data Analytics experience
- MBA or equivalent work experience
For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year.
For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For Phoenix, AZ-based roles: The base salary range for this role is USD$103,000 per year - USD$114,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For Washington, DC-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.