About the Role
Uber Eats Merchant team is looking for a rockstar PM for the Merchant Accounts and Compliance team. The MAC team helps merchants access all Uber surfaces in a safe and secure manner and stay compliant with local regulations. The team is responsible for ensuing that all merchant personas have the right access control to merchant surfaces and are able to use them in a manner that maximizes sales and quality on the Uber Eats platform. This team plays a vital role in driving quality and quantity of Selection on the Uber Eats platform. This is a global role spanning the 25+ countries that Uber Eats operates in.
---- What the Candidate Will Do ----
This role is for the Product Manager of the Merchant Accounts & Compliance team which builds tools for merchants to securely and seamlessly access all merchant surfaces. This PM will ensure that merchants are protected from fraud, account takeovers and any other potential attack vectors. The team is responsible for role-based access control to ensure that all personas within a merchant ecosystem are able to gain the right level of access. It helps drive Selection on the platform by enabling persona-specific access to merchant's communication channels. MAC also builds tech solutions to help our merchants across the globe stay compliant with local regulations.
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- Internalize and deeply understand Uber's mission and strategies, and use these to define and distill the mission and objectives for your specific teams
- Understand the needs of our merchants, consumers, and the business to define the vision, strategy, and roadmap
- Collaborate with market-facing and engineering teams to address business needs with bar-raising product features.
- Monitor and measure launched products and feed insights into the product development process.
- Communicate product plans, benefits, and results to a broad spectrum of audiences, from internal users to leadership teams
- Work closely with engineering, ML, design, data science, and lines of businesses to figure out features to build next
- Ensure synchronization with other teams across the Merchant portfolio
- Support leadership and stakeholders with strategic inputs on product enhancements and contribute to cross-team initiatives
---- Basic Qualifications ----
- 3+ years of product management experience delivering highly successful and innovative products with your fingerprints all over them
- Empathy: For your cross-functional team, for your stakeholders and their goals, and most importantly, for the merchants, you create these experiences for
- Ability to structure thinking to translate complex problems into simplified next steps
- Never-ending ability to grow & learn and adapt your thinking to a fast-paced environment
- Grittiness: You never hesitate to roll up your sleeves and tackle something hands-on
- Tech Savviness: Ability to understand & translate sophisticated technical concepts across cross-functional teams and to simplify key takeaways for executives
- Understanding of UX best practices: Proven ability to deliver top-class end-customer experiences
- Excellent written and verbal communication skills
- Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features and drive the management of product
- Great attention to detail
---- Preferred Qualifications ----
- Experience in building merchant/marketplace products
- Knowledge of identity, account security, RBAC systems is a plus
- Prior experience in compliance and onboarding products especially in multi-national companies is a plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.