About the Team
At Uber we're reimagining the way the world moves for the better. Customer Obsession team at Uber builds magical support experiences for Uber's customers and partners across all Uber's lines of business touching people's lives in 70+ countries.
About the Role
As a Product Manager for Customer Obsession, you will be responsible for driving initiatives for providing insights powering customer engagement for support interactions across mobile and web for Riders, Drivers, Eaters, and Businesses using Uber. You will be using best-of-breed technologies, and latest machine learning, data science techniques, and design thinking to accomplish this at a scale that has never been done before in the industry.
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---- What the Candidate Will Do ----
- Lead product strategy and development of the Data Platform & Real-time Insights charter
- Work closely with a substantial global community operations organization to define data acquisition, processing/ availability, metrics definition and visualization of data to meet business and operational needs.
- Be accountable for the quality of data and platforms releases, balancing quality vs speed
- Manage and work with 3rd party products and services that integrate in the Platforms
- Contribute to improving data standards and quality controls
- Collaborate with the design team and guide their investments for research, prototyping, experimentation, and overall design thinking
- Be incredibly truth-seeking. Collect whatever data is vital to advise product direction, whether in the form of competitive intel, rider behavior, or other business metrics. Solicit and welcome critical feedback.
- Make tradeoff decisions based on technical and business insights and experimentation
- Supervise and measure launched products and feed insights back into product development process to drive growth
- Clearly communicate product plans, benefits, and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees to riders
---- Basic Qualifications ----
- A computer science undergraduate degree or other engineering degree equivalent.
- 5+ years of product experience delivering highly successful and innovative data products or platforms.
- Data-driven decision-making ability.
- Design thinking and customer-centric approach to building, experimenting, and iterating products
- A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
- High standards across the board - from your own contributions to the people you work with to the products you work on.
- Grittiness: You don't hesitate to take initiative and address something hands-on, you persevere when others give up.
- Passion for Uber's mission and the company's hybrid technology/operations nature.
- A deep desire to grow and learn.
---- Preferred Qualifications ----
- Data literate - Possesses a strong understanding of how data can be structured, processed, and leveraged to improve the customer experience and deliver value.
- Technically proficient in engineering processes and frameworks, with the ability to constructively challenge technical designs. Actively pursues self-development and growth in this area.
- Familiarity with data governance, security, and privacy regulations (e.g., GDPR, CCPA).
- Experience with machine learning workflows, AI-powered data products, or advanced analytics tools.
- Prior experience working in agile product development environments.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.