About the role
This is a unique opportunity to be part of Uber's Global CRM team. In this role, you will have the opportunity to join an established team responsible for delivering communications to our customers around the globe and making an impact on a daily basis.
As a Deployment Manager, you will be responsible for building and deploying communications to millions of Uber users (Drivers, Riders, Couriers, Eaters, and Restaurants) via owned, digital channels.
You will work with various international stakeholders to ensure we deliver the right message, to the right audience, and at the right time. You will also play a role in ensuring our internal Marketing/CRM systems are continuously evolving to meet the ongoing needs of the business and our customers.
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Responsibilities
- Script dynamic comms using Ampscript and Uber's proprietary scripting language to create a personalized user experience.
- Built logical and globally scalable marketing automations using Ubers internal tools.
- Partner with other deployment and CRM operations team members to identify, build, and enhance CRM systems.
- Be involved in briefs and project kickoffs to properly architect solutions prior to building.
- Clarify, capture, and optimize requirements in order to build ad-hoc and automated communications.
- Perform peer reviews and QA to ensure quality standards are met.
- Build partnerships and instill trust with global CRM team members and product teams
- Communicate and coordinate status updates, launch confirmations, ETAs, blockers, and campaign results.
Basic Qualifications
- Bachelor's degree
- 4+ years experience in a Technical Marketing, CRM Operations, Engineering or Computer Science role
- Experience and knowledge of scripting languages such as C, Python and Java
- Excellent project management and interpersonal skills with the ability to balance rigorous attention to details with swift execution
Preferred Qualifications
- Email deployment experience in Salesforce Marketing Cloud (i.e SFMC or ExactTarget) or equivalent technology
- Skilled in reading and writing SQL
- Working familiarity with HTML/CSS
- High technical aptitude with the ability to quickly ramp up on internal nuances related to people, processes, and technology
- High attention to detail and strong communication skills (written and verbal)
- Ability to collaborate with various teams across the globe
- Critical thinker with creative solutions to solve challenges and meet business requirements
- A self-starting demeanor, ready to accept opportunities to make an impact
For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.