About the Role
We are seeking a strategic and results-driven North America OTC Collections Manager leading all collections-related activities across the North American region.
This role is responsible for driving performance, ensuring compliance, and leading a blended team of over internal full-time employees, and 60+ outsourced resources and across six different lines of business.
The ideal candidate will bring a strong background in Order-to-Cash processes, demonstrated leadership in managing high-performing teams, and the ability to partner effectively with internal and external stakeholders to improve cash flow velocity, reduce DSO, and maintain a healthy AR portfolio.
The Impact You'll Have
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Strategic Leadership:
- Lead the end-to-end collections function across North America, ensuring alignment with global OTC strategies led by GPO and Regional business priorities.
- Develop and execute collection strategies to meet Collections metrics, DSO/DDSO and aging bucket %
- Act as the single point of accountability for all North America collection operations.
Team & Vendor Management:
- Directly manage a large, geographically dispersed team of 60+ BPO ressources, including outsourced service providers and internal FTEs.
- Monitor vendor performance and ensure SLA/KPI compliance, addressing escalations and identifying areas for continuous improvement.
- Foster a culture of accountability, performance excellence, and professional development.
Operational Excellence:
- Oversee collection activities for six lines of business, each with distinct customer segmentations, processes, and risk profiles.
- Closely Partner with Order Management & Billing, Credit, Cash Application, Sales, and Finance teams to optimize end-to-end OTC performance.
- Identify, suggest & implement automation and process improvement initiatives to drive efficiency and accuracy.
Stakeholder Engagement:
- Serve as the primary POC for regional business leaders regarding collections performance, forecasts, and escalations.
- Provide regular reporting, insights, and recommendations to senior leadership on portfolio performance and risk mitigation.
- Ensure adherence to company policies, SOX/internal controls, and legal/regulatory requirements in all collection activities.
The Experience You'll Bring
- Bachelor's degree in Finance, Accounting, Business Administrations or related field; MBA or relevant certification (e.g., CCE, CPA) preferred.
- 10+ years of experience in OTC Roles or Collections, with 3+ years managing large teams and outsourced partners.
- Strong knowledge of credit and collections best practices, systems (e.g. Esker, Oracle, Salesforce, FIS, SAP...), and reporting tools.
- Proven experience managing complex operations across multiple LOBs and geographies.
- Strong understanding of Accounting principles, financial analysis, and credit risk assessment.
- Excellent leadership, communication, and stakeholder management skills.
- Strong problem-solving skills and ability to make sound decisions independently
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
- Data-driven mindset with ability to interpret metrics and drive actionable insights.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.