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Operations Manager, High Value Experiences & Growth Bets

AT Uber
Uber

Operations Manager, High Value Experiences & Growth Bets

Amsterdam, Netherlands

About our team

Our Operations team operates where Uber's technology meets the real world.

We own the local business and set and execute the strategy for our markets in Northern Europe - Netherlands, Sweden, Belgium, Ireland, Finland, Norway, Luxembourg, and Denmark. At the heart of what we do in Operations is solving problems. We use data, operational levers, and strategic product, process, and campaign launches to grow the business and ensure that Uber offers the most preferred, reliable, and convenient service across Northern Europe, anytime and anywhere.

What you'll do

This role sits in the Rider team within our Operations group. The Rider team is responsible for growing our rider base and continuously improving the platform experience for our customers.

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You will be responsible for growing the part of the business we call "High Value Experiences" (think high margin use cases, such as Premium products or Airport usage) and launching what we call "Growth Bets"(experimental products that might just become the next big thing!).

These are some of the activities you can expect in your day-to-day:

  • Develop and execute the vision, strategy, and tactics needed to grow and improve the "High Value Experiences" and "Growth Bets" segments of the business
  • Monitor the performance of these segments, including growth and experience metrics; deep dive into reasons behind underperformance; and devise countermeasures
  • Launch products, processes, and campaigns to capture new growth opportunities and address areas for improvement
  • Collaborate with cross-functional teams, such as Legal, Tax, and Product, to roll out your own initiatives, work towards common goals, and continuously improve these segments

What you'll need

Preferred qualifications

  • Relevant experience: You have 2-4 years of previous, relevant professional experience (e.g. launching new products or processes, managing or executing projects, or solving business problems with data, etc.)
  • Action-focused: You can work in a fast paced environment where your work will be focused on taking action and delivering tangible impact to the business (e.g. increasing the number of airport trips, getting more people to try new products)
  • Project management: You enjoy working on a variety of topics and are capable of project managing and moving multiple initiatives forward in parallel
  • Problem solving: You like to solve problems - you can break down problems in a structured manner and use data-backed insights and critical thinking to solve them
  • Language: Professional fluency in English and one of our region's local languages: Dutch, Swedish, French, Finnish, Norwegian, or Danish

Bonus qualifications

  • Growth mindset: You are a proactive learner with a "can-do" attitude - you can pick up skills and knowledge quickly and are excited to become the expert on topics within the team
  • Data-savvy: You are comfortable working with data sets using Excel, Google Sheets, etc. and connecting metrics to the real world. Through data, you can validate issues, derive actionable insights, and generate recommendations. Fluency in SQL is a plus (prior knowledge of SQL is not required but you will be expected to learn it ASAP once you join).
  • Communication: You have clear communication skills (verbal and written) to deliver insights and recommendations and to work with other team members
  • Collaboration: You can collaborate and coordinate well with a mix of cross-functional teams to move projects and launches forwards
  • Business acumen: You can prioritize effectively, recognize when business needs shift, and pivot quickly in response

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Amsterdam, Netherlands
Job ID: Uber-136931
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program