About the Role
The Manager, Global Strategy & Planning, will deliver high priority strategy projects across the Global Support Operations organization, which is responsible for providing customer support globally. Based in Hyderabad but working with teams around the world, this role will apply expert project and stakeholder management skills to execute complex global, cross-functional projects to materially improve Uber's operations.
In this role, you will help support leadership in company-wide decision-making through your critical thinking, strategic mindset, and data-driven approach. You should have excellent problem-solving, time-management, cross-functional leadership, and written communication skills coupled with the ability to clearly and compellingly articulate and present complex information to stakeholders at all levels of the business.
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Your Impact in Role
- Help design and launch Global Support Operations strategies for customer support, including running analysis and developing strategic insights into region- and function-spanning projects that enable Uber Leadership's decision-making
- Help identify opportunities in our processes and operating models, and support strategic projects aimed at making improvements with global impact
- Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis
- Develop executive-level communications and presentations for Uber's leadership to drive key stakeholder alignment and communicate how projects and recommendations are connected to larger customer support goals
- Provide thought leadership on problems without precedent by setting strategic priorities, aligning the vision, and sharing best practices
- Design and lead collaborative working models with other teams across Global Support Operations and Uber
The Experience You"ll Bring
---- Basic Qualifications ----
- Bachelor's degree
- Minimum 8 years of work experience, with at least 4 years of corporate strategy, investment banking, or strategy / operations consulting experience
- Experience in communicating with and presenting to senior leaders
- Proven ability to collaborate and influence cross-functional teams in a highly collaborative work environment.
- Highly structured, organized, and detail oriented approach to work
---- Preferred Qualifications ----
- MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
- 6 years of experience in strategy consulting or investment banking, or 7 years in corporate strategy
- Critical thinking / ability to understand strategic business drivers across disparate businesses will be essential to success
- Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
- Highly developed analytical and presentation skills, with the ability to build sophisticated financial models and create compelling, executive-level presentations
- Experience leading large cross-functional and data-driven project
Working hours: Flexibility to work across multiple time zones, including EMEA and global hours.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.