About the Role
We are seeking a Risk Operations Manager to join our Risk team, tasked with reducing fraud and abuse-related costs and developing innovative solutions to further enhance our proactive risk posture. In this role, you'll lead the charge in shaping strategy and achieving key goals related to emerging and evolving fraud modus operandi.
You will become an expert in our three core user groups - Spenders, Earners, and Merchants - gaining insights into behaviors that indicate potential fraudulent and abusive activity impacting our Marketplace. Your responsibilities will include investigating fraud and abuse cases, identifying patterns, and designing scalable solutions to minimize fraudulent activity which includes feedback loops into the Risk and Identity Product teams.
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A key focus of this role will be maintaining the balance between delivering an exceptional user experience and preventing fraudulent and abusive activities.
This role calls for a combination of creative problem-solving, detail-oriented responsibility, marketplace risk & fraud knowledge, project management, and strong stakeholder management.
What You'll Do:
- Develop & Optimize Uber's strategic fraud focus: Develop and implement new risk mitigation solutions and frameworks that improve our ability to deter, detect, measure, and intervene against fraudulent activity, including better operational processes, automated systems, and upstream design solutioning.
- Focus: The reduction of fraud losses to Uber through all possible motives including Financial Fraud, Chargebacks, Cash Underpayment, Arrears, Refunds and Appeasements, Promo Abuse, and others.
- Analytics: Analysis of fraud vectors across the marketplace using SQL to review marketplace metrics to properly detect fraud, scope, and recommend or implement solutions.
- Strategy: Work with Product, Engineering, Data Science, and others to assess nascent issues and develop scalable solutions.
- Product Improvement: Evaluate the risk potential of new product features or business lines and recommend and influence decision-making to mitigate losses to Uber.
- Ownership: Take ownership of Risk Management in the US&C and do everything you can to support and enhance the quality of our services; We expect a proactive and resourceful candidate to remove roadblocks and find creative solutions.
Basic Qualifications:
- 5+ years experience in Risk, Online Retailers, startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
- Bachelor's degree
Preferred Qualifications:
- Expert SQL proficiency
- Masters degree
- Deep understanding of the Payments and Fraud ecosystem
- Excellent judgment, critical thinking, and decision-making skills
- Ability to translate data findings into business strategy
- Self-motivated with the ability to work independently
- Ability to work closely with cross-functional stakeholders to execute decisions
- Strong verbal and written communication, and presentation skills
- Ambition and enthusiasm to seek opportunities to build value
- Problem-solving - Able to solve high-complexity problems by using logic, common sense and data not only by identifying the root cause of a problem but also being capable of providing actionable insights and mitigation plans
- Capacity to understand business decisions implications and their effects on the financials, particularly regarding risk / fraud topics
For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.