What the Candidate Will Do
- Deliver end to end Customer Due Diligence (CDD) / Know Your Customer (KYC) activities related to Partner's identity and payment details
- Review documentation and search for business information using Uber tools and external sources,
- Review information related to Partner's identity, payment details, and other relevant information to complete
- Resolve escalations by liaising with Uber stakeholders and completing enhanced processing of Partners based on additional input
- Support Partner's remediation process in collaboration with internal stakeholders, provide necessary insights and monitor progress
- Identify processes and tools improvement opportunities
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Basic Qualifications
- Previous experience in KYC/ Compliance/ Anti-Money Laundering or Customer Support preffered
- Strong analytical skills - ability to assess and verify information with attention to detail.
- Excellent communication skills - both written and verbal, to interact with internal teams and external stakeholders.
- Ability to work under pressure - comfortable handling multiple tasks in a fast-paced environment.
- Fluency in English - additional languages are a plus
- Preferred Qualifications:
- Experience working with KYC tools and databases
- Prior experience in fintech or financial institutions
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.