About the Role
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber Eats was launched in Portugal in November 2017 and is the most used Delivery platform in Portugal. We are available in 100+ cities, delivering from over 12,000 stores (restaurants, groceries and stores) and growing quickly!
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As Junior User Operations Manager, you will be responsible for improving the experience of our Users and finding and implementing efficiency opportunities leveraging our scale. For that, you'll be responsible for conducting analysis to better understand our users, implement projects and processes to improve their experience, manage internal and external communication channels and support in selected brand activation campaigns.
You will work closely with the rest of our Operations team, and drive alignment across several teams, including local Territory & Enterprise teams, Regional Operations and Finance.
This role calls for a combination of analytical skills, business acumen, stakeholder management, marketing and creativity. We operate in a fast paced environment, so we are looking for a highly adaptable candidate who is able to work on longer-term strategic initiatives while addressing our short-term issues at the same time.
What You'll Do
- Monitor the activity & Analyze Data: With the help of Uber's rich dataset, you will supervise market performance, understand our customers' challenges and always look for ways to improve the operations. You will build analytical frameworks, operational models or dashboards to have a close over the business control and drive operational improvement as well as to collect insights.
- Project management: Oversee and execute end to end complex projects, such as the launch of new products and processes, ensuring that they are executed in line with Uber's high operating standards and delivered in a timely manner.
- Strategy definition: Develop the strategy for the user operations vertical, finding areas of improvement on User acquisition and engagement, size opportunities and implement highest impact projects.
- Brand activations: Work with local teams and external vendors to execute brand activation campaigns that generate awareness for Uber Eats and our partners.
- Build & optimize scalable Process & Tools: Identify improvement opportunities and define action plans to address those. Work with Global teams to launch solutions and adapt those to the local market. Built the right tools for our teams in the field.
- Be the voice of the Portuguese market toward Product teams: Maintain links between on-the-ground teams and our Regional and Product teams for everything we need to build on the User Operations. You will also need to collaborate and lead projects involving cross-functional teams like Finance, Central Ops, Marketing, Legal, Comms, etc.
What You'll Need
- 2 years experience in operations management, management consulting, investment banking or strategy work in a large business
- A BSc or MSc in a quantitative field, such as economics, mathematics or engineering
- Analytical & critical thinking and experience with data-driven decision-making, ability to deal with data (reports, experiments, pricing models) and exercise good judgment in ambiguous circumstances and effectively communicating across a complementary team
- Business acumen, ability to seize and prioritize opportunities based on feasibility and potential
- Marketing & creativity, ability to understand key moments of Uber Eats business and have creative ideas that meet the business and User operations's objectives
- High adaptability to change and ability to execute quickly. Able to pivot from long-term thinking to immediate action tactical response
- Entrepreneurial mindset and pro-activity, ability to own end-to-end projects from strategic thinking to actually getting things done
- Excellent excel skills
- Proficiency in English and Portuguese is mandatory
Preferred Qualifications
- Experience with SQL is a plus, or comfortable learning and using new software tools
- Industry knowledge in the on-demand / same-day delivery space
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.