About the Role
The Uber for Business Team is looking for a sharp and highly motivated individual to join our team! As an Implementation Specialist you will work efficiently and effectively with a cross functional team of Account Executives, Account Managers, Premium Support Specialists and others to on-board, launch and drive early adoption of top tier organisations with Uber for Business.
The Impact You'll Have
- Drive A+ launches of top tier accounts across ANZ through planned education, training, communication and awareness activities to maximise adoption of Uber for Business.
- Support the AE to define customer launch objectives and timelines.
- Be responsible for delivering an implementation plan mapped to customers targets on linkage, adoption and spend.
- Leverage linkage and adoption data to provide clients with insight into their account during the 90 day launch window.
- Monitor and adapt implementation strategies and tactics in-line with actual launch performance against targets.
- Work with internal teams to ensure the customer onboarding and launch process is seamless (Support, Finance, AE, AM).
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The Experience You'll Bring
- A minimum of 2 years of professional experience in a customer-facing role.
- The drive to contribute to a positive team environment and collaborate by sharing best practices and strategies with your peers.
- Outstanding interpersonal skills, both written and verbal communication, and strong group facilitation skills.
- Outstanding organisational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly and seamlessly.
- Strong prioritisation skills - able to manage your time effectively, prioritising high-value clients, while working with multiple customers to deliver on goals and improve processes.
- Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
- The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.
- Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus.
- An intuition for people and passion for strengthening customer relationships.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.