About the Role
Uber for Business in Japan is rapidly growing. You'll be joining a team that makes a huge impact in partnering with organisations, making their mobility, meals and delivery solutions fully integrated through the simplicity and speed of Uber's technologies.
The Uber for Business Team is looking for a sharp and highly motivated individual to join our team! As an Implementation Lead you will work efficiently and effectively with a cross functional team of Account Executives, Account Managers, Premium Support Specialists and others to on-board, launch and drive early adoption of top to mid tier enterprise with Uber for Business.
What the Candidate Will Do
- Drive A++ launches of top tier accounts across Japan through planned education, training, communication and awareness activities to maximise adoption of Uber for Business.
- Support the AE to define customer launch objectives and timelines.
- Be responsible for delivering an implementation plan mapped to customers targets on linkage, adoption and spend.
- Leverage linkage and adoption data to provide clients with insight into their account during the 90 day launch window.
- Monitor and adapt implementation strategies and tactics in-line with actual launch performance against targets.
- Work with internal teams to ensure the customer onboarding and launch process is seamless (Premium Support Specialists , Finance, AE, AM).
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Basic Qualifications:
- Fluent Japanese - speaking, listening, writing and reading.
- Business level English - speaking, listening, writing and reading.
- A minimum of 3 years of B2B professional experience with a customer-facing or account management roles.
- An intuition for people and passion for strengthening customer relationships.
- Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly, and we need to do them seamlessly.
- Strong Insight & data-driven approach with solid prioritization methodology to support AEs to perform.
Preferred Requirements:
- Project management experience is a plus.
- Marketing (demand generation) experience is plus.
- Strong IT literacy, including CRM (i.e. SFDC) and MS Office.