About the Role
We are looking for an outstanding individual to join our Delivery Commercial Operations (DCO) team as the Commercial Operations Leader for Retail! The Retail DCO Lead partners closely with the Region Head of the Retail business to assist in driving rhythm of business, predictability in reporting, business planning, quota setting, segmentation, book of business design and more. This role will assist GMs in optimizing their business, creating efficiencies, strategic advantages, and leading cross-functional projects. This role will drive the design of business requirements documents for improvements to our organizational tooling and processes, as well as design and execute experiments to drive growth or efficiencies. They will work closely with Geo Heads, leadership teams, finance, strategy, and other cross-functional partners to ensure Uber's retail sales teams operate at peak efficiency.
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The ideal candidate is passionate about designing and building creative solutions to our most complex problems, and will be an established people leader with the ability to roll-up their sleeves. We are looking for a professional with deep experience analyzing business trends, devising local GTM strategies and developing and leading growth initiatives. This role requires deep GTM planning expertise, broad technical skills, strong financial acumen and an analytical background.
What You'll Do:
- Build and lead the Retail Sales Operations function from the ground up, designing processes, systems, and team structure to support Uber's retail expansion.
- Develop and execute a regional sales operations strategy
- Own sales forecasting, quota setting, segmentation, and book-of-business design, ensuring operational efficiency and data-driven decision-making.
- Lead strategic planning and drive the rhythm of the business, including weekly, monthly, quarterly, and annual cadences.
- Scale sales processes by defining and optimizing tools, reporting structures, and workflows.
- Partner closely with sales leadership to drive performance insights, identify areas of improvement, and implement data-backed recommendations.
- Manage and mentor a growing team, fostering a high-performance culture.
- Collaborate cross-functionally with finance, HR, strategy & planning, and other stakeholders to streamline sales processes and align on business objectives.
- Design and execute experiments to drive growth, increase efficiency, and improve overall sales effectiveness.
Basic Qualifications
- Minimum 7 years supporting a divisional Sales Strategy, Sales Planning, or GTM Operations function with 100 AMs or AEs
- 3+ years of direct people management experience
- Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy.
- Intermediate+ proficiency in Microsoft Excel, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce.
Preferred Qualifications
- 10+ years of experience in Sales Strategy, Sales Planning, or GTM Operations function with 100 AMs or AEs
- 2-3 years of experience as an Account Manager or an Account Executive in B2B environment
- Experience in a high-growth B2B company, ideally within retail, marketplaces, or e-commerce.
- Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations
- Excellent verbal and written communication skills, including the ability to deliver engaging presentations to stakeholders at all levels.
- MBA or higher degree in economics, math, business or similar discipline
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
- Ability to influence without direct authority and thrive in ambiguity.
Proven ability to scale operations, lead with data, and drive strategic initiatives in a rapidly evolving business.
For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.
For Seattle, WA-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.