About Uber
Uber is on a mission to reimagine the way the world moves for the better. As a global leader in mobility and delivery, we connect people with reliable rides, meals, and more. Our team thrives on solving complex challenges and building innovative solutions that impact millions daily.
About the Role
Uber Eats is looking for a Head of Regional Merchant Operations for EMEA to lead a high-performing 20-member team, enhancing the merchant and restaurant experience across the platform. This role directly influences Uber Eats' mission to be the leading food delivery platform in one of the most competitive regions globally. Collaborating with cross-functional teams, you will drive operational excellence, product innovation, and safety enhancements to maximize merchant retention and platform engagement.
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What You Will Do
- Lead and inspire a team of subject matter experts to achieve shared goals in a dynamic environment.
- Develop and execute strategic initiatives to improve onboarding, lifecycle management, and merchant satisfaction.
- Collaborate with Product teams to inform roadmaps and create solutions tailored to local market requirements.
- Enhance safety and compliance processes, ensuring Uber Eats remains a trusted platform.
- Design and implement growth programs that optimize merchant engagement, including sponsored listings and promotional strategies.
- Drive P&L-focused decisions and operational improvements to boost business performance.
- Build and maintain strong cross-functional relationships to align regional and global strategies.
What You Will Need
Basic Qualifications
- 10+ years of experience in operational, analytical, or strategic roles in technology, finance, consulting, or a related field.
- Proven ability to lead teams and manage diverse projects in a fast-paced environment.
- Strong analytical skills with expertise in interpreting data to guide decision-making.
- Experience collaborating across multiple teams with exceptional stakeholder management skills.
- A track record of delivering measurable results through process improvements and innovative problem-solving.
Preferred Qualifications
- Advanced degree in Business Administration, Operations, or a related field.
- Familiarity with advanced analytics tools and techniques, including proficiency in SQL.
- Experience in P&L management and making data-driven business decisions.
- Demonstrated success in enhancing customer experience and operational workflows.
- Deep understanding of the food delivery or e-commerce industry.
Why Join?
At Uber, you'll have the opportunity to make a tangible impact on a global scale, working with diverse and passionate teams. We support your growth with robust benefits, a commitment to diversity, and a culture that encourages innovation. Learn more about the benefits of joining Uber here.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.