This is a hybrid role - our team collaborates in-person out of our incredible offices 50% of the time.
About the Role
In this role as the Global Sales Strategy Lead, Planning & Operations - Delivery Commercial Operations (DCO) for Direct, you will be the Sales Operations Leader for the delivery-as-a-service offering of Uber Delivery. You will be responsible for building and leading the operational infrastructure and rhythm of business cadence for the Direct business.
The ideal candidate thrives in fast-paced, high-growth environments and is passionate about designing, implementing, and optimizing sales processes and commercial strategies. They will work closely with sales leaders, regional leaders, leadership teams, finance, strategy, and other cross-functional partners to ensure Uber's retail sales teams operate at peak efficiency.
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This role requires a strong builder mindset, combining strategic planning, analytical rigor, and operational execution to develop a high-performing team and world-class sales strategy, planning and operations function.
What You'll Do:
- Build and lead the Direct Sales Strategy, Planning and Operations function from the ground up, designing processes, systems, operational standards and onboarding & coaching team members to support Uber's Direct organization.
- Develop and execute a sales strategy and planning process for Direct organization
- Own sales forecasting, quota setting, segmentation, and book-of-business design, ensuring operational efficiency and data-driven decision-making.
- Lead strategic planning and drive the rhythm of the business, including weekly, monthly, quarterly, and annual cadences.
- Scale sales processes by defining and optimizing tools, reporting structures, and workflows.
- Partner closely with sales leadership to drive performance insights, identify areas of improvement, and implement data-backed recommendations.
- Manage and mentor a growing team, fostering a high-performance culture.
- Collaborate cross-functionally with finance, HR, strategy & planning, and other stakeholders to streamline sales processes and align on business objectives.
- Design and execute experiments to drive growth, increase efficiency, and improve overall sales effectiveness.
Basic Qualifications
- Minimum 7 years supporting a Global Sales Strategy, Sales Planning, or GTM Operations function with 150+ AMs or AEs
- 3+ years of direct people management experience
- Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy.
- Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency
- Intermediate + proficiency in Microsoft Excel, Google Sheets, PowerPoint (or Google Slides), and CRM tools such as Salesforce.
Preferred Qualifications
- 10 years of experience in Sales Strategy, Sales Planning, or GTM Operations function with 200+ AMs or AEs
- 2-3 years of experience as an Account Manager or an Account Executive in B2B environment
- Experience in a high-growth B2B company, ideally within delivery, logistics, e-commerce.
- MBA or higher degree in economics, math, business or similar discipline
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
- Ability to influence without direct authority and thrive in ambiguity.
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations
- Excellent verbal and written communication skills, including the ability to deliver engaging presentations to stakeholders at all levels.
- Proven ability to scale operations, lead with data, and drive strategic initiatives in a rapidly evolving business.
- Strong people management skills and EQ-driving business results while also being an empathetic leader
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.
For Seattle, WA-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.