About the Role
At Uber, providing outstanding support that establishes trust for Rider and Drivers-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for outstanding and exciting ways to solve problems with outstanding support and exceptional communication, ensuring that problems are resolved promptly while developing credible relationships with our community!
What You Will Do
- Handle messaging with our Drivers & Riders
- Deliver high-quality service across multiple support platforms (email, chat, phone).
- Be a passionate advocate for users while answering any questions that come your way
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Troubleshoot problems and find speedy resolutions.
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What You Will Need
- Proficiency in Dutch and English is required!
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday
- High proficiency in using computers (typing, quickly navigating between various tools)
- Soft-skills to handle interactions with our Riders & Drivers
- Outstanding reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues
- Passion for helping others and crafting support experiences that exceed users' expectations
- Ability to troubleshoot problems and find speedy resolutions.
- Support experience in a high-volume environment, including service industries, retail, hospitality, or other support environments - preferred but not mandatory.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.