About the Role
Uber Eats UK is seeking a Customer Success Manager to ensure the success and satisfaction of our most important and largest Enterprise Partners across the UK. Working closely with Account Managers, you will have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners.
This role demands a combination of operational excellence, analytical rigor, relationship management, strategic thinking, and proactive problem-solving. You will play a vital role in analyzing performance metrics, driving continuous improvement, and identifying growth opportunities to build lasting and mutually beneficial partnerships.
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What the Candidate will do
- Operational Excellence: Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform.
- Data-Driven Insights: Continuously monitor and analyze key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI.
- Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives.
- Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant's pain points and implement product and service enhancements.
- Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success.
- Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.
What the Candidate will do
- At least 3 years of experience in customer success, operational management, or a highly analytical commercial role. Ideally, you have previous client-facing experience at executive levels
- Proven expertise in operational excellence and analytics, with experience presenting data-driven insights at an executive level.
- A strong background with data and data analysis, making data-led decisions and using sound business judgement. Proficient in using SQL to extract insights and analyze data effectively.
- Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively.
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!
- Experience in the technology or food delivery industry
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.