#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person who can do the job, but a unique individual who can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The Team:
UberEats has been a market leader in Online Food Delivery for the past seven years. While there are many Aussies who have ordered a meal through us, there are plenty of others who could benefit from our products and services. #GoGetIt embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and earners!
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About The Role
The Customer Success, Associate Manager (CSM) plays an integral role in the Uber Eats Australia team, delivering an outstanding customer experience to a portfolio of our Key Account restaurant partners. The focus will be to drive business growth and innovation with our restaurant partners, expanding our business together in mutually beneficial ways. In conjunction with the Global Account Manager, the CSM role strives to deliver a world-class customer experience. This includes, but is not limited to: providing best-in-class services to external business leaders & franchisees, defining and executing operational excellence initiatives and identifying growth opportunities within the account.
Your Impact in Role
- Work alongside our Global Account Manager to provide an outstanding customer experience and drive shared business growth within our highest-value restaurant partners
- Advance the strategic priorities of a portfolio by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration and managing select growth initiatives
- Build trust with multiple stakeholders across the restaurant partner's corporate and store network
- Interpret, through data analysis, opportunities and threats to the restaurant partners' business and provide recommendations to drive growth within the partnership
- Identify opportunities to improve the restaurant experience and success, working cross-functionally to achieve this
The Experience You'll Bring
- A proven track record - You'll have previous customer or partner-facing experience at an Enterprise level.
- Customer Empathy - A customer-first, customer-always mindset and a passion for working directly with key accounts.
- Strong professional verbal and written communication - Ability to be credible with senior audiences
- Commercial acumen - Understanding of how businesses and organisations work and how to navigate a partner's business
- Data acumen - Strong data and analytical capability to be able to understand and analyse complex problems and develop recommendations/solutions based on data
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.