#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team
Community Operations(CommOps) is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber! CommOps team at Uber plays a crucial role in building and maintaining our customer service network. Our mission is to develop a world-class support organization that effectively scales, remains reliable and consistent, and provides unparalleled service to our Uber community.
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About the Role
In this role, you will be managing, supporting, and monitoring a wide variety of projects, along with ensuring operational excellence and customer experience for our earners (Uber Drivers and Uber Eats delivery partners). You need to love solving problems and breaking down barriers to help improve our organizational capabilities and build sustainable solutions. You will also be expected to think creatively, identify data trends, suggest improvements, and help in the creation of efficient processes.
Your Impact in Role
- Manage the Earner Line of Business (LOB) in daily operations, metrics excellency and customer experience
- Collaborate with stakeholders, including internal and external service providers to drive efficiency and continuous performance improvement
- Lead project management for various project initiatives to improve customer experience
- Define project scope, milestones and manage resources accordingly, while driving adherence and compliance with deadlines
- Conduct data analysis to surface customer and process insights that drive improvement
- Deliver recommendations to business owners and central teams on policies and process improvements
- Liaise with senior stakeholders and engage local and/or regional stakeholders to scale the business through operational excellence
The Experience You'll Bring
- Proficient in English and Mandarin (spoken and written)
- Bachelors degree
- 2+ years professional work experience
- Problem Solving: Ability to understand problems, generate solutions, and recommend solutions and tradeoffs with customer centricity in mind
- Project & Stakeholder Management: Skilled in scoping projects, managing multiple active workstreams, and meeting deadlines. Effectively builds productive working relationships and manages stakeholder expectations.
- Analytical Skills: Ability to analyze data, identify trends, relationships and to present said findings coherently and expertly
- Collaboration & Inclusivity: Collaborate effectively with people from different cultures and across time zones to develop strategies and foster a cohesive and creative work environment
Preferred Qualifications
- Advanced Excel/data management skills; working knowledge of SQL is a plus
- Fast learner with experience in a fast-paced working environment
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.