About the Role
The Growth & Operations Manager role is part of our Northern Europe rides organization. Together with the General Manager for the Nordics, this role will be the lead in driving Uber's growth and success in Denmark.
This hands-on role calls for a combination of customer obsession, savvy analytics, critical thinking, and strong execution skills. You will have to think creatively to find ways to continuously enhance Uber's value proposition to our users (riders & drivers) and optimize their experience of using the Uber app in Denmark.
You will act as the local market lead, managing both implementation of our global and regional programs, and driving your own local growth and improvement projects. You will set the vision and strategy for the market together with the Northern Europe leadership team and translate strategy to tactics across all aspects of the business.
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What You'll Do
- Own the Denmark market and drive the Business Growth and Development
- Partner Management: Own the relationship with our main partner in Denmark, and together craft and implement the vision, strategy and day to day tactics for driver partner acquisition and engagement through data-centric analytics, creative campaigns, and partnership programs
- Rider acquisition and engagement: Develop and lead acquisition & engagment strategy for riders by working on both new riders and engaging with existing riders and growing the use cases for Uber
- Develop and manage partnerships: Develop and manage strategic partnerships and relationships in the market through compelling value propositions and collaboraitons of mutual benefits
- Project management: Strategically lead multiple projects for the Denmark business and assume responsibility for communicating progress/success/challenges with senior stakeholders
- Cross-functional collaboration: Work collaboratively with local, regional and global teams like policy, communications, product, marketing, legal and customer support
Basic Qualifications
- Minimum 4 years experience in a technology/consulting/or other fast-paced operational environment
- Fluent in Danish & English
- Communication skills: Using interpersonal skills and situational awareness to clearly deliver information to a variety of audiences
- Project management skills: You have a proven understanding of the project management fundamentals, and can deliver projects end to end
- Analytical skills: You can independently extract and combine data from a variety of sources to uncover root causes and generate actionable insights (preferable skills: SQL, data analytics, and visualization skills)
Preferred Qualifications
- Business Acumen: Understanding of how our business operates and how it makes money and sustains profitable growth, now and in the future
- Planning and Organization: Setting up and maintaining processes and tools to appropriately structure and keep track of tasks and projects
- Problem Solving: Efficiently resolving issues that involve people, things, and processes by using logic and common sense
- Partner Management: Taking time to build helpful relationships; earning the trust of others within the organization through strong situational awareness and reliability
- Teamwork: Demonstrates optimism, respects others and works well in a team
- Ability and willingness to travel, mainly within Denmark, Sweden & Netherlands, up to 20% of the time
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.