#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is islandwide. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers. and you can see the impact you are making each day.
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About the Team
In Taiwan, we're re-imagining the way people move in a sustainable way. Over the past 10 years, we have refined and improved our mobility business model more than once, and continue to search for new ways to get people moving. In 2022, we are continuing to #GoGetIt, expanding our services, pushing new frontiers and providing unmatched service to our customers. You will learn how to secure long term supply and successfully transform the Taiwan marketplace.
About the Role
As an integral Consumer Operations - Growth team member, the Consumer Operations Associate holds a pivotal position in putting the overarching consumer strategy into action. In this role, you will meticulously plan and execute consumer growth campaigns, encompassing acquisition, engagement, and retention, aligning with the company's strategic vision. You will optimize the customer experience by enhancing communication touchpoints throughout the consumers' Uber Eats journey. With a keen emphasis on innovation, you will contribute fresh and creative ideas to generate excitement with a data-driven approach.
Your Impact in Role
- Consumer Campaigns Initiatives
- Strategize, design, and implement targeted consumer campaigns across various lifecycles, drawing insights from data analytics.
- Execute administrative tasks, maintain operational schedules, and meticulously track and report campaign performance.
- Consumer Relationship Management- Foster and manage consumer relationships through diverse communication channels, including in-app banners, email, push notifications, company websites, blogs, and so on.
- Campaign Optimization - Enhance promotions and communications by implementing experiments and A/B testing methodologies, ensuring optimal performance and engagement.
- Competitive Landscape Analysis- Monitor the competitive landscape, providing valuable insights and actionable recommendations to the team for informed decision-making.
- Cross-Functional Collaboration- Collaborate closely with cross-functional teams, including Operations, Product, Brand Marketing, Perf Marketing, Public Relations, Legal, etc., to ensure cohesive and successful project outcomes.
- Process Streamlining - Optimize regular workflows by leveraging global resources and systems, contributing to the efficiency and effectiveness of operations.
- Innovation and Fresh Ideas - Bring a proactive and innovative mindset to the team, contributing fresh ideas and initiating creative events that align with the company's growth objectives.
The Experience You'll Bring
- 2-4 years of hands-on experience in consumer growth operations, business operations, marketing, CRM, or similar roles, preferably within tech and e-commerce B2C companies.
- Exceptional attention to detail with the ability to manage multiple projects simultaneously, maintaining high-quality deliverables while infusing innovative ideas into your work.
- Possess proficiency in crafting communication creatives (with design support) and copywriting that are engaging, effective, and compliant with brand and legal guidelines.
- Demonstrate proficiency in organization, planning, and project management.
- Highly motivated individual who can work independently and collaboratively in a fast-paced environment.
- A native Mandarin speaker fluent in spoken and written English.
- Expertise in Excel is a prerequisite for this role, and a solid analytical mindset capable of deriving actionable insights from data.
- Knowledge of SQL is a strong plus.
Unsure if this role is the right fit for you?
We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.