What the Candidate will do:
- Be a passionate advocate for Delivery partners, Eaters and Restaurants while answering any questions that come your way
- Deliver high-quality service across multiple support platforms (mainly tickets, email)
- Create loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary
Basic qualifications
- Fluency in Polish
- Good knowledge of English (written and spoken)
- Availability to work in rotating shifts from Monday to Sunday (essential)
- High proficiency using computers (typing, quickly navigating between various tools)
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
- Ability to troubleshoot problems and find speedy resolutions.
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Preferred Qualifications
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
- You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber
- Previous experience in customer support.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.