About the Role
This role sits within the Yorkshire Territory team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favourite brands. As the Commercial Account Manager, you'll take complete ownership of your territory - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. You'll also collaborate with the Territory Ops Manager to define strategy of the territory, and the Field Sales team to help grow Uber Eats' selection of the Yorkshire's favourite restaurants.
This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
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Please note, we are happy for this candidate to be based anywhere in Yorkshire, as long as they can attend our Leeds office one day per week and commute to their respective territory in West Yorkshire as required.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
What you will do
- Manage a portfolio of local restaurant favourites and be responsible for their growth and profitability.
- Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
- Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.) and experiment with new business models (eg. delivery-only kitchens).
- Demand Generation: Drive demand to the app in your area of the Yorkshire by working with Marketing and Growth teams to improve our brand strength and in-app conversion
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
- Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
What you will need
- 1-2 years in a client-facing role or relevant commercial position
- Confident in making data-led decisions and using sound business judgment
- Great project manager who can develop detailed joint business plans with our restaurant partners and consistently deliver above expectations
- Strong communication skills (verbal and written)
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
- Highly autonomous - able to work with minimal oversight
- Ability to fuse business, strategy, finance and legal concepts to lead complex, multifaceted deals
- Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
- Capable to run analysis and/or understand data and transform it into relevant insights
- Strong executive presence and have a track record of outperforming metrics-based business goals
- Effective at operating under pressure and meeting tight deadlines