About the Role
As a customer support senior specialist, you will work efficiently and optimally through our most critical incidents to drive top experience delivered to our customers through providing accurate resolution. As part of your job you will be responsible to handle different requests, communicate and engage with different internal stakeholders to facilitate case resolution in compliance to different policies. Initiate outbound calls as part of different campaigns to maximize customer base & gross bookings.
What You Will Do
- Initiating outbound calling campaigns to different market places.
- Maintain excellent interpersonal skills and professionalism while delivering best in class customer experience.
- Apply critical thinking and creative problem solving skills to navigate high severity incident types.
- Learn and master multiple knowledge base and contract management systems
- Adapt to day/evening/weekend rotations. (Inc. Public Holidays)
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Basic Qualifications
- Previous experience in telesales is required or at least phone support environment experience.
- B2+ English (Spoken/ Written)
- Good communication and working among a team.
- Adaptability and self discipline
- Results oriented and ability to work with minimal supervision
Preferred Qualifications
- SQL/ Excel and analytical skills
- Process improvement background
- Project management background
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.