About the Role
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Client Success Specialists are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What You'll Do
- Account Management: Build and maintain strong relationships with restaurant partners, serving as their primary point of contact for all operational and strategic matters
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Collaborate cross-functionally with internal teams, including Sales, Marketing, and Operations, to develop and implement strategic initiatives that align with business objectives and drive long-term success
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscapes within the food delivery industry, providing insights to inform strategic decision-making
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
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Basic Qualifications
- A minimum of 1+ years of professional work experience
- Ability to fluently communicate English with clients
Preferred Qualifications
- Bachelor's degree
- Experience in a B2B organization in an outbound account management role
- Spoken and written fluency in multiple languages is a plus
- Outstanding work ethic and attention to detail
- Experience driving deeper adoption within your book of business including, prospecting new contacts, working with end users and account discovery to identify new opportunities or locations
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
- Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset
- Creative thinker with a passion for problem-solving and driving innovation
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome to gain commitment from your clients
- Proficiency in Salesforce and Excel
For Canada-based roles: The base hourly rate range for this role is CAD$31.01 per hour - CAD$32.70 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.