About the Role
The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.
This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.
Client Success Specialists are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
What You'll Do
- Manage a book of business of UberEats restaurant partners
- Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
- Upsell merchants on marketing products (ads, promotions, etc)
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
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Basic Qualifications
For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions. Or 0+ years with a Bachelor's Degree and exposure to sales, operations, account management or similar functions
Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
Preferred Qualifications
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience upselling promotional products and ads
- Excellent communication
- Strong critical thinking ability
- Cold-calling and effective outreach strategies
- E-commerce or marketplace experience
- Outstanding work ethic and attention to detail
For Canada-based roles: The base hourly rate range for this role is CAD$31.01 per hour - CAD$32.70 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.