About The Team
Our Grocery & Retail business is a startup within Uber, a team focussed on growth and innovation, but with the support and leverage of Uber's large global ridesharing and delivery businesses. We own the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, and (in the future) many more retail categories... We have bold ambitions for our Grocery & Retail business globally, having already scaled it to a $10b AUD ARR turnover and growing at 40%+ YoY - and we're really only just getting started!
About the Role
The ANZ Grocery & Retail business is rapidly growing, and we are looking for talented individuals to join us in supercharging this growth. Our Grocery & Retail Operations team is dedicated to driving growth and operational excellence across Australia and New Zealand, ensuring the best possible experiences for customers, merchants, and delivery partners.
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As a Catalog Operations Manager, you'll play a critical role in driving and scaling operations for how grocery and retail products are managed, maintained, and displayed on the Uber Eats platform. You will work closely with cross-functional teams, including Commercial, Product and Engineering, to identify operational efficiencies and provide a seamless shopping experience for our customers.
What You'll Do
You will primarily be thinking through and driving 1/ How we bring merchants and their 000's of products onto the platform (e.g. through merchant system integrations) and 2/ How we can improve merchant data to deliver better shopping experience for our customers
- Integration Management: Manage the different pathways we enable merchants to bring on their product & inventory data onto the platform, focussing on quality assurance and reliability.
- Search and Replacements Experience: Analyse search and replacement data and provide recommendations to Products teams on how to improve their models
- Cross-Functional Collaboration: Partner with Commercial and Integration Engineering teams to integrate merchants' catalog/inventory systems with Uber's native catalog platform.
- Process Monitoring and Development: Design and monitor processes to ensure the accuracy, health, and reliability of product data across the platform.
- Product Feature Rollout: Assist in launching new features in ANZ and provide local nuanced feedback to our Product teams to improve their performance
What You'll Need
- 3+ years of professional work experience in a related field (business operations, tech, analytics, consulting, banking, etc.)
- An analytical mindset and strong business acumen; you have experience using SQL and advanced Excel/Gsheet, and are comfortable translating technical details to business outcomes
- Highly collaborative; you know how to collaborate, engage and partner with a variety of different stakeholder groups in order to achieve shared goals
Preferred Qualifications
- Prior Grocery, FMCG or Retail experience (particularly in catalog/inventory management, business intelligence, analytics or merchandising functions)
- Proficiency in data manipulation, automation or scripting tools (e.g. Python, Google Apps Script, VBA, etc.) is a plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.