Our Customer Support team in Costa Rica is growing!
Constantly in Uber we are looking for the best talent for our Customer Service team, apply and let us know you, you can be our next nUber.
About the Role
At Uber, providing amazing support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service driven in the smartest, most efficient way. Community Support Representatives are all about helping and educating both riders and drivers. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.
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What You'll Do
- Respond to high volume, live queue of incident inbound cases and/or outbound queues
- Report & document issues with reporting parties using various platforms
- Master multiple knowledge bases and contact management systems
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- Demonstrate excellent interpersonal skills and ability to establish trust
Basic Qualifications
- Full time availability - IMPORTANT!
- Immediate availability to work in our COE located in La Aurora, CR.
- At least 6 months of experience working in a similar role
- Exceptional reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed user's expectations.
- Full proficiency in Spanish communication is required (written and verbal).
- Bachelor's degree or college experience desired.
- Intermediate English level (B2).
- Experience in emergency situations and sensitive scenarios are desirable.
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- The shifts that we have available are daytime, night and graveyard, the weekends can be required.
- Familiarity with customer support tools such as Bliss is a plus, but not required.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.