About the Role
Uber Shuttle is looking for an experienced account manager to join our B2B EMEA team. As an Account Manager, you will work closely with our cross-function teams to ensure we deliver exceptional customer experience.
Uber Shuttle account manager owns the relationship with all our customers, focuses on proactive client engagement activities, responds for client satisfaction, protects GBs aiming to grow the accounts and prevent churn.
This role will be primarily focused on the Egyptian market with a possibility to manage key accounts from the Saudi market.
What the Candidate Will Do:
- Proactively engage with all client activities to understand their needs and concerns
- Develop and manage account plans to achieve client objectives
- Collaborate with cross-functional teams to deliver client solutions
- Analyse client data to identify trends, opportunities and challenges
- Conduct admin training and rider onboarding for all new deals
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What the Candidate Will Need:
- 2+ Years of account management experience with a proven track record of successfully managing client relationships
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to build and maintain relationships
- Strong use of insights and data-driven decision-making
---- Preferred Qualifications ----
- Proficiency in CRM software and analytics tools.
- Experience with ride-hailing or similar industries
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.