What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

Manage a book of business of UberEats restaurant partners

Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings

Upsell merchants on marketing products (ads, promotions, etc)

Build processes and standardize best-practices within merchant success and your territory

Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants

Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews

KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics

Excel in hands-on vendor management and training of new merchant features or products

Act as an ambassador of Uber Eats' mission, brand, and product

---- Basic Qualifications ----

1. At least 3 years of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
2. Willingness to travel into the San Diego market once a month

---- Preferred Qualifications ----

1. Upsell experience
2. Leading Quarterly Business Reviews with top partners
3. Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
4. Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
5. Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
6. Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
7. Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
8. Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact CRM experience (Salesforce experience a plus)

• • Google Suite Experience is highly preferred

For Los Angeles, CA-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.