101142
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Supervises the day-to-day sales activities of TeleCenter Sale Representatives receiving incoming/outgoing telephone calls. Evaluates and coordinates workflow/activities to achieve expected sales goals. Handle escalation calls with difficult customers and/or calls requiring in-depth knowledge of the organization's products and services. Monitor calls/activities as necessary to ensure that performance standards and sales goals are met.
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Responsibilities
- Supervises sales associates engaged in evaluating the quality of service of inbound and/or outbound telephone sales calls.
- Intercedes on incoming telephone calls to resolve issues and overcome customer objections.
- Creates and maintains company monitoring standards for TeleCenter Sales Representatives.
- Monitors and reviews progress and accuracy of work, directs efforts, and provides technical guidance on more complex issues.
- Assists TeleCenter Sales Manager in developing sales program and strategies ensuring efficiencies, quality of service, and customer retention.
Education and Experience Requirements
- High School Diploma or general education degree (GED), one to two years of related experience and/or training; or equivalent combination of education and experience
- Generally 2+ years of experience in sales/service operations or call center
- Sr. level or lead experience preferred
Knowledge, Skills, and Abilities
- Efficient in handling computer software issues
- Proficient in Microsoft Excel
- Analytical skills
- Oral and written communication skills
- Flexibility
- Leadership skills
- Organizational skills
- Sales Team development skills
- Possess and applies knowledge of supervisory skills in the completion of ongoing tasks & projects
- Demonstrates knowledge of organization's business practices, issues faced, and problem resolution
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
- Sit, stand and walk
- Use hands and arms to handle, feel or reach
- Speak and hear
- Use close vision abilities
Occasionally required to:
- Lift or move up to 25 lbs
- Stoop, kneel, crouch, or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
- Low to moderate
Adverse Conditions
- Minimal
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
TruGreen performs pre-employment testing.
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer