13 Centennial Rd, Kitchener, Ontario N2B 3E9
Job Description
TruGreen Canada
As a TruGreen Employee, you'll enjoy:
· $18.90 PER HOUR (guaranteed hourly rate plus bonus)
· Work from your home
· When working from home:
- Use of personal secure cell phone or land line required
- Use of personal laptop or desktop with monitor required
- Must have high-speed internet access (min. of 25 MPHS)
This position could also be working from our office, or a form of hybrid.
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· Best training program in the industry - fully paid
· Medical and Dental Benefits
· Group RRSP with company matching
· Top performers have the ability to advance their careers
· Full time available - days/evenings/weekends
· WEEKLY PAYROLL
Position Overview
Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Hourly rate plus eligible for Bonus & Incentives.
Responsibilities
• Answers inbound customer service calls with a warm and courteous greeting.
• Resolves customer service concerns to determine root cause of the concern.
• Regularly seeks assistance to handle calls requiring extensive problem solving.
• Updates and maintains customer database with accurate customer information and timely data entry.
• Provides resolution and timely follow-up with the customers.