Your Title: Resident Consultant

Job Location: US - Boise, ID

Our Department: AgileAssets

AgileAssets, A Trimble Company, is looking for a resident consultant (RC) to provide our clients support and consulting in the use of the AgileAssets software solutions. In this role you will help solve client problems and promote the use of the AgileAssets software solutions. This position is also referred to as Resident Engineer.

The role is called "resident" because you will always be located onsite at the client location and dedicated 100% to that client. As a result, this role demands a hands-on approach with an in-depth understanding of your client's business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the RC.

• A curious, results oriented team player with excellent communication, presentation, and interpersonal skills.
• Proactive in communication/collaboration across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients' team and internally at AgileAssets.
• Flexible in understanding and delivering on the RC responsibilities that include, but are not limited to, the following:
  • Develop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.
  • Achieve and maintain high customer satisfaction and loyalty. This includes issue/problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, and orchestration of resolution.
  • Establish & deliver a Quarterly Business Review that outlines the initiatives that you will execute upon with your client. Initiatives will include increasing client happiness, client adoption of software and best-in-class use of software.
  • Increase customer product adoption through regular upgrades and participating in related tasks.
  • Take full accountability and responsibility for stewardship, relationship, revenue retention, renewals, and expansion of accounts managed. Report, on a recurring basis, the revenue retention and expansion results and other key metrics for the accounts.
  • Participate in marketing events, conferences, and roadshows and promote networking within our client community.
  • Travel up to 20% if needed.

• Degree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred
• 2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred
• Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management.
• Strong technical acumen, with database programming skills strongly preferred
• Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills)
• Proven customer service capabilities, including expectation setting and management
• Positive attitude and aptitude to work independently in a fast-paced environment
• Self-starter, energetic and motivated contributor
• Capable of establishing credibility, motivating others, instilling accountability, and achieving results