Your Title: Enterprise Account Manager
Job Location: Brazil
Our Department: Transporeon
What You Will Do
In the role of Account Manager, you will be tasked with expanding business opportunities through add-on sales to our existing client base, all while cultivating positive relationships. Your responsibilities will include understanding and fulfilling customer needs and overseeing the comprehensive management of customer accounts. As an Account Manager, you will play a key role in nurturing our client relationships, guaranteeing client satisfaction, and serving as the primary liaison for their requirements. You will act as the customer advocate within our organization, lead efforts in improvement projects, and assist in streamlining the invoicing process. This position requires a proactive approach to client management, aimed at both reinforcing existing relationships and identifying avenues for growth and enhancement.
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• Identifies opportunities for new sales into the existing customer base and execute those opportunities to close additional business.
• Provides support for daily activities, such as responding to customer emails, coordinating with other internal departments and individuals to respond to customer needs with urgency and in a timely manner.
• Attends onsite Customer meetings and industry events.
• Flexibility to perform other duties as assigned.
• Assists in coordinating and attending Trade shows.
• Acts as the voice of our customers within the company, championing their needs, concerns, and feedback across all departments to ensure their expectations are comprehensively met and exceeded.
• Serves as the primary contact for clients, addressing change requests, addons, and other non-operational inquiries with promptness, coordinating effectively with internal teams (Delivery Expert) for timely and
appropriate responses.
• Prepares and leads Monthly Business Reviews with clients, providing key performance indicators, data, and insights, working together to analyze performance and identify improvement opportunities for mutual
success.
• Identifies and pursues opportunities for process improvements, service enhancements, and product development, driven by client feedback, market trends, and best practices, ensuring projects are initiated and completed successfully with cross-functional collaboration.
• Supports the invoicing process monthly, organizing necessary data, ensuring accuracy, and adhering to contractual agreements, collaborating with the finance team to resolve any billing issues or discrepancies.
What Skills & Experience You Should Bring
• At least 2 years of experience in the transportation industry
• Minimum of four years of experience in Customer Service Role or similar, preferably with a focus on inside sales
• High level of proficiency and a solid understanding of processes and procedures of sales
• Exceptional customer service and conflict resolution skills
• Ability to work in a fast-paced/dynamic environment, with minimal direction
• Excellent communication, presentation and interpersonal skills
• Proficient with Google Workspace
• Must have excellent communication skills, strong organizational abilities, and a customer-centric mindset.
• Fluent in: Portuguese, English, and Spanish
Preferred Skills:
• Bachelor's degree
• Knowledge of CRM dynamics
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