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Technician

AT TransUnion
TransUnion

Technician

Santiago, Chile

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
TBD

What You'll Bring:

3-5 years of experience in an IT Service Desk/ Help Desk Customer Call Center environment in consumer credit reporting or financial services. Demonstrated skills in researching and creating Knowledge Base Articles on technical solutions. Strong customer mindset and follow through on work order status, next steps and timelines on Service Level Agreements. Thinks like a customer by identifying operational improvements to better servicing and supporting the customer experience.

Impact You'll Make:

1. Provide first and second level technical support and triage by receiving, processing, and responding to work requests for timely resolutions through a variety of support channels including email, telephone, ITSM ticketing system, and email as part of the Global Technology Team.

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2. Own the customer experience assessing customer support needs by guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, sign on or programming changes.

3. Evaluate the nature of and complexity of call to ensure proper call handling by reviewing Knowledge Base articles and/or Standard Operating Procedures and determining whether to escalate to an elevated support team.

4. Document actions taken in ITSM ticking system; including, description of incident, troubleshooting methods performed, and final resolution.

5. Drive resolutions on behalf of the customer by following up on aging tickets assigned to other support teams helping to ensure timely work order closures.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Technician, IT Support

Client-provided location(s): Santiago, Santiago Metropolitan Region, Chile
Job ID: transunion-19032186
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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