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What We'll Bring:
The Technical Project Manager will be responsible for managing the end-to-end implementation of a Chat & Messaging platform across various projects and regions. This role requires a strong technical background, excellent project management skills, and the ability to coordinate with cross-functional teams to ensure successful project delivery.

What You'll Bring:

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Proven 7+ year experience as a Technical Project Manager, preferably with experience in Chat & Messaging or Call Center / Chat Center implementations.
• Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall).
• Excellent organizational and multitasking skills.
• Strong problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• PMP or similar project management certification is a plus.
• Experience with Smartsheet, Jira and Confluence is a plus.
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management

• Lead and manage multiple Chat & Messaging platform implementation projects from initiation to completion.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate with internal teams, clients, and third-party vendors to ensure project requirements are met.
• Maintain constant communication with the team's business analyst, developers and act as a liaison between the technical team, management, and stakeholders to ensure alignment and successful project outcomes.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Ensure projects are delivered on time, within scope, and within budget.
• Conduct regular status meetings with project stakeholders and provide updates on project progress.
• Manage project documentation, dashboards, and reporting including requirements, design specifications, test plans.
• Facilitate communication and collaboration among project team members.
• Provide technical guidance and support to project teams as needed.