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Rep II, Customer Support Operations

AT TransUnion
TransUnion

Rep II, Customer Support Operations

Bogota, Colombia

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
We are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

What You'll Bring:

DINÁMICA DEL ROL Y FUNCIONES

  • Entregar resultados oportunos y precisos al área, analizando los datos y los resultados obtenidos para garantizar que se mantenga la calidad esperada.
  • Entender la data manejada para proponer mejoras dentro de los procesos que se encuentren hallazgos relacionados con indicadores atípicos.
  • Identificar y solucionar problemas de procesamiento, tanto técnicos como de proceso, interactuando con distintos equipos relacionados (Soporte, Tecnología, Soluciones/Producto) en distintos equipos globales.
  • Participar activamente con el equipo comercial en el análisis de datos que presenten los consumos de los diferentes clientes.
  • Identificar proactivamente mejoras en los tableros de Power BI, y si es el caso implementar, oportunidades de automatización.
Impact You'll Make:

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¡NOS ENCANTARÍA VER!
  • Estudiante de últimos semestres de Ingeniería Industrial, estadística, matemáticas aplicadas o afines.
  • 6 meses a 1 año de experiencia (negociable) relacionada con gestión de bases de datos, programación. Es un plus el manejo de Power BI avanzado.
  • Deseable Inglés intermedio - Avanzado
  • Conocimientos técnicos: Excel.
  • Comunicación efectiva, actitud de servicio, lógica, estructura de programación, capacidad de análisis avanzada, resolución de problemas, análisis de impactos y riesgos.
  • Preferencia en Bogota abierto a otras ciudades.
  • Estructuración de presentaciones de datos a nivel ejecutivo
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep II, Consumer Operations Support

Client-provided location(s): Bogotá, Bogota, Colombia
Job ID: transunion-19032488
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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