What We'll Bring: Provide chat support to U.S Consumers
What You'll Bring:
1-2 years of experience in an operations environment. Ability to multi-task and prioritize with strong organization skills. Read, understand, and interpret CRS audit trail. Collaborate with team members on projects. Maintain and secure confidential and sensitive information.
Impact You'll Make:
1. Analyze and process complex consumer files received from various internal / external business partners with prompt solutions.
2. Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management.
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3. Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started.
4. Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults).
5. Analyze consumer contact data and report error trends to management.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Rep I, Consumer Operations Support
Client-provided location(s): Chennai, Tamil Nadu, India
Job ID: transunion-19031662 Employment Type: Other
Perks and Benefits
Health and Wellness
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA
HSA With Employer Contribution
On-Site Gym
Mental Health Benefits
Virtual Fitness Classes
Pet Insurance
Parental Benefits
Adoption Assistance Program
Fertility Benefits
Family Support Resources
Adoption Leave
Birth Parent or Maternity Leave
Non-Birth Parent or Paternity Leave
Work Flexibility
Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities
Office Life and Perks
Casual Dress
Happy Hours
Some Meals Provided
On-Site Cafeteria
Company Outings
Holiday Events
Vacation and Time Off
Personal/Sick Days
Volunteer Time Off
Unlimited Paid Time Off
Paid Holidays
Paid Vacation
Leave of Absence
Financial and Retirement
401(K)
401(K) With Company Matching
Stock Purchase Program
Performance Bonus
Financial Counseling
Company Equity
Professional Development
Leadership Training Program
Tuition Reimbursement
Access to Online Courses
Internship Program
Associate or Rotational Training Program
Learning and Development Stipend
Promote From Within
Lunch and Learns
Mentor Program
Diversity and Inclusion
Employee Resource Groups (ERG)
Diversity, Equity, and Inclusion Program
Company Videos
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