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Product Support Associate

AT TransUnion
TransUnion

Product Support Associate

Louisville, KY

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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

This is a dynamic position supporting data carriers to support all order processing and support in the wholesale business space. The role consists of order management functions for Access Service Requests (ASR) as related to communications wholesale providers.

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What You'll Bring:
  • Ability to work in fast paced environment using analytical and problem-solving skills to support our customers.
  • Customer Service Focused with high attention to details
  • Self-Motivated and curious
  • Time Management and ability to prioritize work effectively
  • Excellent oral and written communication skills
  • 2 - 4 years customer support experience.
  • Technical proficiency with Microsoft application including the ability to format and query for reports.
Impact You'll Make:
  • Learn to navigate multiple systems that establish data services, and other internal systems to process different order types.
  • Learn to write orders for various ASR order types and activity.
  • Resolve rejects and work with the wholesalers to ensure smooth order completion.
  • Update and respond to emails as it pertains to ordering with downstream and upstream teams.
  • Maintain quality assurance, other key performance indications, or regulatory service level agreements by working orders timely and accurately.
  • Daily communication and interaction with different telephone carriers.
  • Maintain and update internal documentation in a centralized/shared location.
  • Must be able to identify system issues and troubleshoot on the fly to provide more information for appropriate internal/external teams.
  • Must be able to effectively prioritize workload, handling multiple priorities simultaneously and possess exceptional follow-up and problem resolution skills.
  • Must be available for on-call rotation.
#LI-TE1

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Rep I, Customer Support Operations

Client-provided location(s): Louisville, KY, USA; Reston, VA, USA; Crum Lynne, PA 19022, USA
Job ID: transunion-19032798
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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