TransUnion's Job Applicant Privacy NoticeWhat We'll Bring: Lead the Consumer ops team for GCC Costa Rica, being in charge of different teams with their TLs. Achieving the goals established for the different indicators, developing the team and interacting with local and global teams.What You'll Bring: SKILLS
Leadership Results oriented Ability to work as part of a dynamic team-teamwork Problem solving-Proactive Good Communication- emphatic Education : Administrative career-business administration-system analysis
English level Advanced -Bilingual Spanish-English
Impact You'll Make: RESPONSABILITIES Hiring, training and developing staff Track the operation, manage and call center metrics (efficiency, effectiveness, quality, satisfaction) Interaction with leadership team (local and global) Define operational strategy that allows the team to achieve the goals-rethink according to situations Coaching Team Leads BEHAVIORAL PROFILE Want more jobs like this? Get jobs in Santa Ana, Costa Rica delivered to your inbox every week.
By signing up, you agree to our Terms of Service & Privacy Policy . Knowledge and experience in customer support process in credit and financial market Previous experience: financial/Credit report information/call center operation Work with different stakeholders Continues improvement culture This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Manager I, Consumer Operations Support
Quick Apply
Client-provided location(s): Lagunilla, Heredia, Costa Rica
Job ID: transunion-19032499
Employment Type: Other
Perks and Benefits Health and Wellness Health Insurance Dental Insurance Vision Insurance Life Insurance Short-Term Disability Long-Term Disability FSA FSA With Employer Contribution HSA HSA With Employer Contribution On-Site Gym Mental Health Benefits Virtual Fitness Classes Pet Insurance Parental Benefits Adoption Assistance Program Fertility Benefits Family Support Resources Adoption Leave Birth Parent or Maternity Leave Non-Birth Parent or Paternity Leave Work Flexibility Flexible Work Hours Remote Work Opportunities Hybrid Work Opportunities Office Life and Perks Casual Dress Happy Hours Some Meals Provided On-Site Cafeteria Company Outings Holiday Events Vacation and Time Off Personal/Sick Days Volunteer Time Off Unlimited Paid Time Off Paid Holidays Paid Vacation Leave of Absence Financial and Retirement 401(K) 401(K) With Company Matching Stock Purchase Program Performance Bonus Financial Counseling Company Equity Professional Development Leadership Training Program Tuition Reimbursement Access to Online Courses Internship Program Associate or Rotational Training Program Learning and Development Stipend Promote From Within Lunch and Learns Mentor Program Diversity and Inclusion Employee Resource Groups (ERG) Diversity, Equity, and Inclusion Program Company Videos Hear directly from employees about what it is like to work at TransUnion.