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Manager Call Center Operations

AT TransUnion
TransUnion

Manager Call Center Operations

Santa Ana, Costa Rica

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What We'll Bring:
Lead the Consumer ops team for GCC Costa Rica, being in charge of different teams with their TLs. Achieving the goals established for the different indicators, developing the team and interacting with local and global teams.

What You'll Bring:

SKILLS

  • Leadership
  • Results oriented
  • Ability to work as part of a dynamic team-teamwork
  • Problem solving-Proactive
  • Good Communication- emphatic
Education: Administrative career-business administration-system analysis

English level Advanced -Bilingual Spanish-English

Impact You'll Make:

RESPONSABILITIES
  • Hiring, training and developing staff
  • Track the operation, manage and call center metrics (efficiency, effectiveness, quality, satisfaction)
  • Interaction with leadership team (local and global)
  • Define operational strategy that allows the team to achieve the goals-rethink according to situations
  • Coaching Team Leads
BEHAVIORAL PROFILE

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  • Knowledge and experience in customer support process in credit and financial market
  • Previous experience: financial/Credit report information/call center operation
  • Work with different stakeholders
  • Continues improvement culture
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Manager I, Consumer Operations Support

Client-provided location(s): Lagunilla, Heredia, Costa Rica
Job ID: transunion-19032499
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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