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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• 3+ years of experience overseeing large meetings with A/V needs using video conferencing platforms -Zoom, Microsoft Teams, WebEx, BlueJeans, GoToMeeting and other video conferencing tools
• 3+ years of experience troubleshooting video endpoints in enterprise IP networks
• Experience with Polycom/Cisco systems design, implementations, support, and monitoring
• Experience designing Video rooms for conferencing including video system, sound structure, and content sharing
• Knowledge of configuring Zoom, WebEx, Teams, GoToMeeting, Skype, etc. in an enterprise environment
• Experience managing and configuring Poly Infrastructure, (VMRs, DMA, RMX WFS)
• Experience managing and configuring Poly endpoints, (phones, video codec, Group series, G75, X-studio)
• Familiarity with Poly RealPresence platform and admin tools
• Experience with cloud base services - Pexip, Poly SIP deployments and control systems preferably Crestron

• Understanding of unified communications including RealPresence, unified messaging, web-conferencing, and Video Conferencing preferred

• Provide subject matter expertise to maintain the appropriate lifecycle for the technologies in scope, including technology risk, refresh, migration, and retirement.
• Analyze system performance, modifying parameters to improve throughput and effectively utilize system resources.
• Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers. With administrative direction, leads the evaluation and selection of tools.
• Offer ongoing technical support for video endpoints and underlying infrastructure. Including troubleshooting and resolving issues ensuring optimal performance and user experience.
• Proactively monitor and maintain video endpoints and infrastructure, minimizing downtown and ensuring smooth operation.
• Primary owner of the Video infrastructure and the A/V infrastructure - Including AV tech in high profile rooms, auditorium, boardroom, and immersive telepresence room, and training room.
• Participate in and/or lead projects of low to medium complexity.
• Lead on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
• Proactively puts procedures in place to prevent and reduce the severity of outages.
• Conducts updates of management information systems, including asset management, time tracking and other systems.
• Available to be on call 24/7 on a team rotating schedule once assimilated into the team.
• Ensure seamless audio/visual support for executive meetings involving presentation, video conferencing and remote attendees.