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What We'll Bring:
As a Customer Success Consultant, you own the operational relationship with many of our premium level customers and position yourself as a trusted advisor to their teams. You will lead customer engagements across a range of industries and types of projects such as onboarding, training, operation reviews, operational support, fraud analyses and consulting activities.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of
management.

What You'll Bring:

• You proactively lead engagements to provide best in class insights and deliverables. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.
• Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of our solutions.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery.
• Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value.
• Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.

• Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.
• Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions .
• Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
• Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.

• Bachelor's degree in business, finance or computer science or the equivalent plus 5 + years consultancy , project management, implementation management and/or fraud management experience
• Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas
• Effective customer-service orientation and relationship-building skills
• Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources
• Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges

• Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones
• Advanced skills with MS Word, Excel, and PowerPoint
• Ability to communicate complex ideas effectively - both verbally and in writing in English throughout all levels of an organization.
• Ability to effectively work remotely .
• Availability for some overnight travel and on call rotation.

• Ability to make decisions guided by policies, procedures and business plans with limited guidance.

• Consultancy and Customer Success experience
• Fraud management or identity and access management experience
• Exposure to the financial services or insurance industries

• Knowledge of TransUnion's fraud and identity product and services
• Preferred Fluency in Spanish, Portuguese
• Working knowledge of JSON, Tableau, Looker and/or Databricks