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What We'll Bring:
TransUnion is looking to hire a Data Onboarding & Support Analyst to join our Data Operations team in Costa Rica. The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment.

As part of the Data Operations Team, this position should focus on delivering actionable insights to evaluate and control data ingestion processes across multiple sources (Cloud and On-Prem). This individual will leverage state-of-the-art tools to cultivate the analytical methods needed to consistently refine and improve the efficiency and effectiveness of data onboarding processes.

• Bachelor's degree or equivalent experience in Statistics, Industrial Engineering, Admin or a related field.
• Five years of proven experience as a client facing support role, help desk technician or other customer support role.
• Strong client-facing experience as a data engineer/consultant.
• Great stakeholder management skills, negotiation skills.
• Excellent communication and writing skills in English and Spanish.
• Ability to work independently and in a team environment.
• Exceptional analytical and problem-solving skills to troubleshoot, diagnose and propose preventive plans to avoid similar issues in the future.
• Ability to learn quickly, work under pressure, and meet tight deadlines.
• Flexible, highly organized, and open to feedback with excellent follow-through skills.
• Imaginative, thorough, practicable, and consistent with organization objectives solutions proposal.

• Experience with support Ticket Systems (Jira).
• SQL - Advance Knowledge.
• Experience collaborating with senior-level executives (VPs) and senior stakeholders.
• Experience with Cloud Storage Environments such as AWS and GCP.
• Experience with Spark (Spark-Shell, Spark SQL).
• Experience with Linux/Unix, nice to have.
• Proficient knowledge using shell scripting (Linux and/or Python), nice to have.
• ITIL, Scrum, UNIX, and/or ITSM certification, nice to have.
• Project Management experience, nice to have.

• This role reports directly to Data Operations Management.
• Identify, analyze, and troubleshoot possible data flow issues between servers and processing steps.
• Document user requests and update client trouble tickets with the status of the issue.
• Communicate effectively with IT and non-IT people within the company and be able to make informed decisions quickly.
• Find and solve data problems, ensuring timely short-term and long-term preventive solutions.
• Coordinate with other teams or specialists to troubleshoot and resolve issues as needed.
• Handle escalations.
• Develop and improve existing processes to ensure data ingestion through the OneTru Platform.
• Work with management and teammates to prioritize business and information needs.
• Train, coach, or assist less experienced team members.
• Work independently within established procedures associated with the specific job function.
• Create appropriate support documentation and knowledge base to help all users quickly troubleshoot problems.
• Deliver excellent customer support through efficiently and accurately handling tickets/requests and general program inquiries.
• Perform other work-related tasks and responsibilities assigned to you from time to time.
• Participate in new products and features deployment and propose technical solutions that meet business needs.