TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The primary objective of this position will be to support training for South Africa operations in the GCC.
What You'll Bring:
Training development and facilitation
- Delivers new hire training programs to new employees within operations including consumer, TUCI, auto, and commercial areas within the South Africa business unit.
- Incorporates learning objectives, activities and assessment into all training facilitations.
- Provides training to operations teams as products, systems, and procedures change.
- Provides training to operations teams in support of process/policy changes
- Continues to act as a point of contact for representative coaching, furthering representative development.
- Identifies new areas of opportunity to develop and deliver ongoing development for associates.
- Develop and update training materials and knowledge base content (Help Site) to be current with operational needs and policies.
- Create and distribute associates communications as needed through the knowledge base (Help Site).
- Represent training team on Enterprise Operations projects.
- Additional projects and duties as assigned.
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Knowledge, skills and abilities (KSA's)
- Bachelor's degree preferred, but not required.
- 2-5 years of training delivery experience/background in a training role.
- 1-2 years of training experience with voice/data call center agents
- Background in training in a classroom and/or a virtual environment.
- Comfort level with general technical concepts and training of these concepts.
- Proficient in Microsoft applications including PowerPoint.
- Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
- Strong attention to detail.
- Quick to learn, with a goal of becoming a SME on an all processes.
- Comfortable presenting and training groups on average of 5-15 people.
- Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training is completed.
- Holds trainees accountable and assists in nesting phase of training development.
- Ability to maintain focus, flexibility, and organization.
- Comfortable working in fast-paced environment.
- Ability to identify gaps in representative knowledge, skills, etc.
Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
#LI-Remote
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Analyst, Customer Support Training