Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Customer Relations Advisor- Arabic & French Speaker speaking

AT TransUnion
TransUnion

Customer Relations Advisor- Arabic & French Speaker speaking

Remote

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We're looking for a Customer Relations Advisor - Arabic & French Speaker to join our growing team.

Please note that this a remote role that includes shift work as per the below:

Sunday to Thursday from 04:00AM to 12:30PM.

Day to Day You'll Be:

  • Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
  • Examine and evaluate information to identify the severity of the fraud, breach and/or identity theft
  • Exercises judgment in setting priorities to ensure that deadlines and due dates are met
  • Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
  • Manage and understand customer and client expectations Act as point of contact for customer, client and internal experts
  • Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Essential Skills & Experience:

Want more jobs like this?

Get jobs that are Remote delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.
  • Fluent in French, Arabic and English (Must be fluent in all 3)
  • 3-5 years working in a client facing position similar to customer service
  • APA, CIP, and or working towards a QFA or equivalent an advantage
  • Ability to manage multiple tasks moving at varying pace
  • Proficient with MS Office suite; Tech savvy
Desirable Skills & Experience:
  • Ability to manage multiple tasks moving at varying pace
  • Proficient with MS Office suite; Tech savvy
  • Proficient with reporting systems e.g. claims/ client management systems an advantage
Impact You'll Make:

What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
  • 26 days' annual leave + bank holidays (increasing with service)
  • Global paid wellness days off + a bonus day off to celebrate your birthday
  • A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
  • Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
  • Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion - a place to grow:

If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#Remote

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Specialist I, Customer Support Operations

Job ID: transunion-19031852
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at TransUnion.