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Customer Engagement Senior Analyst - GCC Africa (Remote)

AT TransUnion
TransUnion

Customer Engagement Senior Analyst - GCC Africa (Remote)

Johannesburg, South Africa

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
Customer Engagement - Sr. Analyst

Working hours 3pm-11H00pm South African time including SA public holidays

"TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions." Chris Cartwright

What You'll Bring:

What we'll bring: Job Description Summary

  • A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
  • Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
  • Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
  • We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.
Impact You'll Make:

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What you'll bring: Job Description
  • Bachelor's degree or equivalent relevant work experience, preferably in the Financial Services industry.
  • Excellent communication and interpersonal skills.
  • Internal and external customer facing experience.
  • Ability to translate technical and functional requirements and collaborate with technical counterparts.
  • Can explain technical concepts in layman's terms to a non-technical audience.
  • Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
  • High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
  • Familiarity working with data.
We'd love to see:
  • Experience in the credit reporting, financial services or direct marketing industry is preferred.
  • Excellent interpersonal and communication skills.
  • ETL Knowledge.
  • Attention to detail, fast paced.
  • Well organized.
  • Data capturing skills.
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Sr Analyst, Customer Engagement

Client-provided location(s): Johannesburg, South Africa
Job ID: transunion-19032647
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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