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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
- 3+ years of working with clients, escalation requests, and recredentialing requirements
- Mentor, coach and motivate the team based on prior experience, knowledge of the process, and learned best practices.
- Provide guidance with respect to WR questions and concerns related to transactions. Build process improvement and efficiencies around consistent themes and incorporate into training materials.
- Act as a SME in credentialing matters related to each business unit and provide guidance, updates and direction as necessary, in the absence of manager and/or for educational/developmental purposes.
- Participation in projects, process improvement initiatives and other group sessions or meetings as requested by Management.
- Responds to voice / written escalated inquiries consistently in a timely/professional manner.
- Proactively address process or communication concerns amongst all impacted parties (sales, BU, potential customer). Make recommendations to enhance on-going interaction and ensure compliance for improved customer satisfaction.
- Authentication of end users permissible purpose/authorized uses based on local government regulations and laws
- Assessment of certified intended use of services and or products requested on more complex packages and/or packages from geographic areas outside US
- Examination and investigation via Third Party tools and/or resources; as well as research of online resources that can be used as compensating resource equivalent to third party tools and/or resources approved in the US
- Assessment and determination of Applicant's business legitimacy based on local government requirements per applicable country
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- Performance of due diligence examination and or investigation on more complex cases as well as those involving additional geographic areas outside US
- Determination, verification and authentication of Applicant's Federal, State, City/Municipal and other government regulatory requirements including those on international soil
- Enforcement of TransUnion policies regarding credentialing and ability to make recommended amendments to the same, based on working experience
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Rep III, Membership and Credentialing