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Consumer Operations Representative

AT TransUnion
TransUnion

Consumer Operations Representative

Pasay, Philippines

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
The Consumer Operations Representative is responsible for addressing consumer requests and concerns in the Back-Office, Walk-in, Email, and Call Center channels.

What You'll Bring:

  • Ensure that all Consumer Credit Report requests are attended and responded to within the Service Level Agreement.
  • Ensure that all other related D2C tasks are carried out in accordance to TransUnion's Compliance requirements-- logging and tracking of consumer requests, reviewing of documents, updating the tracker, reconciling payments, and issuance of consumer credit reports
  • Create and Facilitate Consumer Relations policy and procedure, user documentation, scripts, and Standard Operating Procedures.
  • Work with vendors to ensure timely resolution of consumer disputes, complaints, and escalations
  • Work with the Operations Dispute Team and Data Furnishers to close disputes concerns raised by consumers
  • Ensure adherence of TAT for all consumer operations related processes
Impact You'll Make:

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  • Bachelor's Degree in appropriate field of study and equivalent work experience
  • 2 years of experience in consumer operations, customer service, banking, or BPO domain
  • Familiarity with Microsoft Office Suite - Word, Excel, PowerPoint, etc
  • Ability to create reports and dashboard which can be shared internal & external audience
  • Excellent written and verbal communication skills with experience in working with cross-functional teams.
This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep I, Consumer Operations Support

Client-provided location(s): Makati, Metro Manila, Philippines
Job ID: transunion-19031682
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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