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What We'll Bring:
We are seeking a highly organized and proactive Client Success and Implementation Manager to join our team. The ideal candidate will be responsible for planning, executing, and closing complex technical customer onboarding implementations and internal infrastructure projects, ensuring they are completed on time while delivering an exceptional customer experience. The successful candidate will have excellent leadership, communication, and problem-solving skills, with a proven track record in project management.
What You'll Bring:
- 5+ years of relevant experience in Account Management, Customer Relations, or Project Management role
- Bachelor's degree required
- Experience working CRM (e.g., Salesforce), Project Management, MS Office tools
- Expertise with project management theory
- Expertise in the Telecom or SaaS space recommended
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- Project Management: Lead and deliver initiatives and customer engagements. Apply demonstrated proficiency to understand complex business and technical requirements to plan and manage all phases of a customer or infrastructure project lifecycle to ensure successful project delivery.
- Engagement Management: Inspire customer confidence through timely and reliable execution of services and help customers make decisions to meet their technical and business objectives by providing best practices.
- Problem Solving: Identifies the most critical aspects of a problem, articulates the associated risks and mitigating factors, and guides business-focused solutions and recommendations that drive customer value.
- Influence: Represent the voice of the customer to inform product, sales and operations organizations to refine best practices and drive solution innovations.
- Operational Support: Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions.
- Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, and other individuals or organizations.
As a Client Success and Implementation Advisor, act as a technical expert managing the deployment of TU's Trusted Call Solutions suite of services for our Enterprise and Telecom carrier customers from contract through launch. You will act as the customer's onboarding liaison across a range of industries providing onboarding technical expertise, training and operational support. More specifically, you will:
- Act as primary interface for the onboarding and management of Neustar Trusted Call Solutions suite of services.
- Serve as a single point of contact to project manage complex internal and customer facing projects from start to finish demonstrating excellent project management and relationship building skills. Projects often extend across multiple quarters.
- Develop and action on complex project plans that align customer timelines and internal resources.
- Have excellent written and verbal communication skills to be able to explain your work in plain language and train customers on deployed solutions.
- Support clients by escalating technical issues internally and addressing client requests with urgency.
- Translate business requirements into technical use cases and data flows that will be implemented
- Be able to work creatively and analytically in a complex problem-solving environment.
- Understand competitive landscape and articulate the Neustar value proposition through your everyday client communication.
- Deliver market feedback from customers to product/sale, operations and engineering.
- Listen and learn complex technical concepts with the ability to translate and articulate those concepts to those with less technical knowledge.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
Pay Scale Information :
The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.
Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.
TransUnion's Internal Job Title:
Advisor, Solutions Consulting