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What We'll Bring:
The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member's enquiries, handling feedback, and addressing complaints. This role is responsible for providing backend support with regards to member engagement, assisting team with the handling and addressing of member enquiries, performing system record checking, and various task as assigned.

What You'll Bring:

• Provide support and assist the Operations team on daily jobs/orders
• Act as a first line support of member's enquiries and ensure responsive problem solving
• Perform general ledger and system record checking/ reconciliation
• Participate in User Acceptance Testing and well document the test result for sign off purpose
• Proactively learn and grasp latest job knowledge to facilitate daily operation needs
• To understand the business and identify/share business insight from analytics works
• Carry out any ad-hoc duties as assigned

• University or above
• 2 years of experience in banking/finance industry is preferable
• Good operation risk awareness
• Good interpersonal and communication skills
• A team player enthusiastic, creative, confident, and strong sense of subject matter owner
• Excellent in MS Word and Excel Processing
• Proficient in Salesforce / Credit Data Smart (CDS) will be an absolute advantage
• Fluency in written and spoken Chinese and English